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Volunteering Queensland - inVOLve Module 2: Prepare

Policies and Procedures


Policy is a statement of agreed intent that clearly and unequivocally sets out an organisations views with respect to a particular matter. It is a set of principles or rules that provide a definite direction for an organisation.  Policies assist in defining what must be done.  They state what is expected from the volunteer and what the volunteer can expect from the organisation.

Characteristics of Policies:


  • Value statement.
  • Why & overview of what.
  • Brief.
  • Long term.
  • Board approved.

Some policies you may require:


  • Interview and selection of volunteers.
  • Right of refusal.
  • Volunteer appointment and placement.
  • Recognition of volunteers.
  • Copyright.
  • Duty of Care.
  • Confidentiality.
  • Exiting / Dismissing Volunteers.

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