Education & Training

Education - Refund Policy

Volunteering Queensland has a refund process that is fair and equitable to all learners All fee-paying learners can be guaranteed that their fees will be:

• kept in a separate account;
  
• accessed only when the service is rendered
  

If Volunteering Queensland has to cancel a training session, learners will be notified and will be entitled to a full refund.

If a learner cannot attend a workshop, the learner must cancel :-

A. one week prior to its scheduled date in order to cancel invoice or to be entitled to receive a full refund
B. two days prior to its scheduled date in order to be invoiced for half of the course fee or to be entitled to receive one half refund
C. an invoice for the full amount will be issued or no refund will be given if cancellation is not advised less than two days prior to training commencement date.

When entitled to a refund of fees, learners may choose to have their fee credited towards the cost of a future workshop, rather than receive a refund. Fees in credit will be held for 12 months from the date of the training session.

Another person can be nominated to take up the registration provided they meet the course entry requirements or registration can be transferred to a future course.