Privacy Policy
Volunteering Queensland Inc abides by the National Privacy Principles under the Privacy Act 1988 (Cth). Volunteering Queensland Inc strives to act with the highest integrity and offer the best possible service to volunteers, organisations and all people who access the organisation's services. To provide the highest standard of service to all of its stakeholders, from time-to-time Volunteering Queensland Inc needs to collect personal information. It is therefore important that individuals are confident that their personal information entrusted to Volunteering Queensland Inc is treated with the appropriate degree of privacy. Personal information is any information that an individual's identity can be reasonably determined.
Why Volunteering Queensland collects personal information?
Collecting personal information is essential to delivering a quality service to Volunteering Queensland's clients and customers. This includes being able to make appropriate matches between potential volunteers and organisations or events and provide a quality improved education program as a Registered Training Organisation. If Volunteering Queensland does not collect personal information, it is unable to provide effective referral and education services as well as support and manage its own volunteer staff.
How Volunteering Queensland collects personal information?
Potential service users and/or course participants are asked to complete an application or interview sheet in a number of ways. These include online, phone or face-to-face interviews, or via the general post. Course participant's enrolment details and course assessment data is also collected and stored in accordance with Volunteering Queensland's Education Unit's Learning Records Policy. Personal information collected by Volunteering Queensland would always be done with the individual's consent and where possible this would be in writing. Personal information is not disclosed to any other person or group other than Volunteering Queensland unless the individual has consented in writing except where required by law. From time to time, Volunteering Queensland may update individual's personal information. This would be done by contacting the individual or when the individual contacts Volunteering Queensland to make any changes or update their personal information. Please note that Volunteering Queensland’s website may include links to third parties who may collect personal information. Volunteering Queensland is not in control of or responsible for any personal information collected by those parties and such third party's own privacy policies (if any) would apply.
How Volunteering Queensland secures personal information?
The protection of personal information is a priority to Volunteering Queensland. All reasonable precautions to safe-guard personal information from misuse, unauthorised access, modification or disclosure are taken. When personal information is no longer required or out-of-date, it is deleted from Volunteering Queensland's systems, and or securely destroyed. Hard copy records of personal information are kept in Volunteering Queensland's filing systems and/or on a computer database. Individuals may request access to any information that Volunteering Queensland has collected, used or disclosed since 21 December 2001. Personal information will not be released to persons or entities outside our organisation without your consent except where:
- such disclosure is permitted under the Privacy Act 1988;
- Volunteering Queensland is required by law to disclose information to third parties; or
- Volunteering Queensland has outsourced some internal functions to third party contractors, for example, data warehousing, hosting servers or mail houses.
Volunteering Queensland may need to make contact with an individual who has accessed a service provided by Volunteering Queensland for the purpose of follow-up, evaluation or further business with that individual. The nature of any further contact with Volunteering Queensland will always be subject to agreement from the individual. Volunteering Queensland's Privacy Policy and Procedures will be constantly reviewed and updated in accordance to any changes in the law.
An individual has the right to complain about a breech of privacy by
lodging their concern or complaint with Volunteering Queensland. If there
is no satisfactory outcome the individual can contact the Federal Privacy
Commissioner on phone 1300 363 992 or write to Director of Complaints,
Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.